|November 25–26, 2002
Toronto Airport Marriott
901 Dixon Road, Toronto
As the moving industry becomes more competitive, with new players and new methods of operation, every advantage a mover gains adds a competitive edge. Learning new techniques, exploring government programs and initiatives, and networking with peers, competitors, suppliers and industry leaders all provide you with that extra knowledge you need to compete successfully.
Registration and Continental Breakfast
How Movers can be Better Together
Doug Auld, David Fennell, Anne Martin and Gerry Puckrin (presidents of the four major van lines) will discuss their concerns about major issues for movers – low profit margins, shrinking markets, uneven workflow cycles, quality standards and labour shortages – and their ideas and suggestions for actions the industry could take as a whole.
Insurance: September 11, 2001…A Worldwide Event
John Hawkrigg of Hunter Keilty Muntz & Beatty will inform members about today’s insurance marketplace in the aftermath of the 9/11 tragedy and with its ongoing effects on the insurance industry.
The Nuts and Bolts of Third-party Services: How to profit by using a nationwide service company
Stephen Eschbacher of Household Moving Services in New Jersey will present the financial benefits of outsourcing moving services and methods. By doing so, a mover can eliminate claims exposure when handling complex equipment (e.g., exercise, playground, stereo and computer equipment) and reduce payroll hours through outsourcing.
Government Moving Contract, An Update
Jill Parkinson of the Department of National Defence will review contractor-compliance statistics for the past year (where the service has been good and where it needs improvement), and the members’ level of satisfaction as measured by telephone surveys. She will discuss the progress of the electronic-inventory process, which came into effect on April 1, 2002, and will provide an overview of the status of the alternative-to-scaling tests. Finally, she will try to forecast the level of moving activity in DND in the next year.
Economic Warming in North America
Dr. Tim O’Neill, Executive Vice-President and Chief Economist for BMO Financial Group (Bank of Montreal), will speak about the future of Canada’s economy. It’s an opportunity to develop one more input into your business forecast for the next year.
Tuesday, November 26, 2002 – 08:00 to 16:00
Sales and Marketing in Service Industries
Don Myles, Vice President, Sales and Marketing of IBM Canada, will present sales and marketing principles that you can use to motivate sales staff, improve technique and differentiate yourself from your competition.
CAM’s Compensation Survey
Graham Acreman and Pete Pedersen will present the results of CAM’s 2002 compensation survey. They will describe the value that the survey generated and lead attendees through the results. They will ask attendees about the information that they would like to see in a future compensation survey and how the results should be presented.
Panel and General Discussion
The last session of the conference will be a panel discussion and open forum in which members will discuss what they want from their Association. Topics for discussion will include:
CAM will host a one-day trade show on Monday, November 25. The trade show will open at 07:30 and close after the Awards Dinner, at about 21:00. Supplier members are invited to participate. Full information will be posted to the website, and members advised when that has been done.
Chairman’s Reception: 17:30 to 18:30 – Awards Dinner: 18:30 to 21:00
The Canadian Association of Movers will recognize industry leaders who have distinguished themselves for their contribution to the industry and the association, and their innovative practices.
The Distinguished Service Award recognizes a prominent member of the moving profession who exemplifies the standards that CAM promotes; serves as a positive role model; has demonstrated leadership, commitment and integrity; and has made significant contributions to the Canadian moving industry.
The Founders Award honours a pioneering member of the moving industry who has had a long career of outstanding contribution to and impact on the moving profession; has demonstrated innovation and leadership; has raised the profile and performance of the industry, and promoted quality and integrity by example; and has served as a mentor to others in the profession.
The Innovators Award recognizes achievements that can be seen by the whole moving industry. It is presented to an individual or team that achieves real innovations and/or significant breakthroughs in customer service, empowering employees, cutting red tape, achieving results Canadians care about, making significant process improvement, and/or advancing technology.
The 2002 Annual General Meeting will follow the conference at 15:00 on Tuesday, November 26, 2002
The Toronto Airport Marriott will host CAM’s 2002 Annual Conference and all related events. The hotel offers a special rate of $129 per night (single or double) to all attendees. This rate is available until October 28. Dial reservations at 1-800-905-2811 and identify yourself as a member of the Canadian Association of Movers to obtain the rate. The hotel is located at 901 Dixon Road and offers an airport shuttle service.