CAM Mover's Edge, August, 2013

Complaints and the Legalities of Moving

We’ve had several complaints over the course of the summer and thought we’d share a couple of thoughts with you.

The first is that the Conditions of Carriage on the back of your bill of lading come out of provincial legislation. They are found in your province’s Highway Traffic Act, Motor Vehicle Act, Traffic Safety Act, etc. They are very much the same from one province to the next. They must be printed exactly as they are in the legislation or regulations. You may not change them. As soon as you can, we recommend that you review your bill of lading to make sure it is consistent with your legislation. The Conditions of Carriage have been posted.

During the last couple of weeks, we’ve had several complaints come in with movers fighting tooth and nail to avoid compensating the consumer for damage, loss or delay. We do recognize that consumers often have an expectation of compensation well in excess of what they are legally entitled to. We also know that some movers will expend significant amounts of management time in fighting minor complaints. We do not suggest that you simply concede, but we do suggest that you look at the trade-offs between the amount of management time that goes into fighting minor complaints and the time that is lost to managing your business and selling moves.

Federal Government’s Contract for
Household Goods Moving Services

The Canadian moving industry was expecting an invitation in July from Public Works & Government Services Canada to meet regarding the contract for household goods moving services. We have heard nothing. As further developments occur, we will let you know.

CAM’s 2013 Annual Conference

We want to see you in Vancouver on October 4–6!

By now you should have received our full conference flyer that outlines the tremendous interactive program that we’ve put together and that will appeal to domestic and international movers alike.

Our Awards Dinner is always a big hit and this year will be the same. And there will be lots to see and talk about at our popular trade show.

And don’t forget we’ll be holding our Annual General Meeting where you can come and let us know what you think your association should be doing for you. All of this at a world-class venue in beautiful British Columbia!

Call us today and let us know you’re coming to our biggest event of the year!

CAM’s 2013 Golf Tournament

Register today for CAM’s 2013 Golf Tournament!

It’s going to be held at a new course – the Richmond Hill Golf Club at Bathurst and Highway 7 – with a shotgun start at 1:00 p.m. on Monday, September 16. Our tournament is one of our most popular events. Come on out and let us know what you think of this course. Registration Form (pdf)

Congratulations to Glenn C. Warner of
Walker’s/Capital Group of Companies

Early in July, it was announced that Glenn C. Warner was elected to the presidency of Walker’s/Capital Group. Congratulations Glenn!

We have all seen Glenn at various moving-industry functions and have worked with him on various projects. We know that this is an excellent move in succession planning for the company. At the same time, we wish Glenn E. Warner all the best in his new role as an advisor to the company.

BAR’S Removals & Storage Magazine

The British Association of Removers published an article on the Canadian Association of Movers in the July issue of their Removals & Storage magazine. The article highlights the structure of the moving industry in Canada, the marketplace, the consumer’s perception of movers, diversification and the relationships with movers and moving associations outside Canada. The article can be seen in PDF format on our website.

Small Deliveries

CAM has been receiving lots of requests for movers who will do small deliveries or internal furniture moves. Is this something that you are interested in? These would each probably average one or two hours of total time and should be charged as such. Please let us know if you are interested in taking these jobs on, so we can refer callers to you.

CAM’s Bylaws

There is a requirement under the Canada Not-for-Profit Corporations Act for the Canadian Association of Movers to develop a new set of bylaws for the Association. This is currently in process by CAM’s Board of Directors and will be circulated to you in mid-August. This is an important process for the Association and will be on the agenda for your approval at the Annual General Meeting on October 6 in Vancouver. When you receive the board-approved version, would you please review it in order that you may give informed approval at the Annual General Meeting?

New Members

We welcome these movers that have become CAM members over the last few months.

  • Action Movers & Storage, Vancouver, BC
  • AMJ Campbell Van Lines, Edmonton, AB
  • AMJ Campbell Van Lines, Red Deer, AB
  • AMJ Campbell Van Lines, Peterborough, ON
  • Canadian Moving Services Inc., Edmonton, AB
  • Déménagement et Entreposage Aarion, Montreal, QC
  • Europa Moving & Storage, Toronto, ON
  • Perfect Packers Moving and Storage, Burlington, ON
  • TWO MEN AND A TRUCK® – Niagara, St. Catharines, ON

Office Closed for Civic Holiday

CAM’s office will be closed for Canada’s Civic Holiday on Monday, August 5, 2013.

IF YOU HAVE NEWS THAT CANADA’S MOVING INDUSTRY SHOULD KNOW ABOUT, please let CAM know and we will include it in upcoming issues of this newsletter.