CAM’S 2006 ANNUAL CONFERENCE AND GOLF TOURNAMENT

You’ve had a busy summer. Your Association has, too. It’s time to get together with your fellow movers from across the country to compare notes. What regions did well? What techniques worked? Who figured out how to handle the manpower shortage? What can we do about it? Join us for an industry-wide discussion, a line-up of great speakers and a chance to honour three industry leaders at our 2006 Awards Dinner. Watch for your flyer in the mail!

2006 ANNUAL CONFERENCE — MONDAY, SEPTEMBER 18

Renaissance Toronto Airport Hotel, 801 Dixon Road (at Highway 27), Toronto

• An Economic Forecast for Canada – Derek Holt, Assistant Chief Economist, RBC Financial Group – Derek Holt will take us through a forecast for the Canadian economy over the next year with emphasis on those factors that affect the moving industry – housing starts, personal income, corporate results, and the ever-changing international situation.
• Maximizing your Yellow Pages Investment – Brandon Grosvenor, National Director of Sales, Yellow Pages Group – Your Yellow Pages advertisements are your largest promotional expense. Find out how to optimize the return on investment from your Yellow Pages ads.
• Closing the Gap: Meeting the HR Challenge for the Trucking Industry – Linda Gauthier, Executive Director, Canadian Trucking Human Resources Council – The Canadian trucking industry is losing thousands of skilled workers annually. Find out what is being done to improve retention of these skilled professionals and recruit new people into the industry. Learn how the moving industry and you can benefit from the CTHRC’s industry-wide initiatives.
• Recruiting and Retention – Jamie Knight, Human Resources Lawyer and Partner at Filion Wakely Thorup Angeletti LLP – The shortage of staff at all levels in the moving and storage industry has reached a stage where operations are significantly affected. The key to being able to provide customers with the service they demand is your ability to recruit and retain staff. Jamie Knight will discuss some best practices in recruiting staff and offer some ideas for keeping them.
• New Hours-of-Service Regulations – Mark Schauerte, Senior Policy Advisor, Transport Canada – Canada’s new Hours-of Service regulations have been in development for years and come into effect on January 1, 2007. They affect everyone who operates commercial motor vehicles. Mark Schauerte will bring you up to date on the new regulations and how they affect you and your operations.
• A Review of the Federal Government’s Moving Contract – Major Jean-Claude Collard, Contract Manager, Directorate Logistics Services, Department of National Defence – Major Collard will bring members up to date on the status of the Federal Government’s moving contract, some of the new programs within the contract and the latest developments in its implementation.
• Panel Discussion – A review of CAM’s programs, goals and objectives and an open discussion about how CAM can help to make its members more competitive.

2006 AWARDS DINNER — MONDAY, SEPTEMBER 18

Chairman’s Reception: 5:30 to 6:30
Awards Dinner: 6:30 to 9:00

At this year’s Awards Dinner, CAM will honour three distinguished members of the Canadian moving community:

• Innovators Award – Ray Anderson, MATCO Transportation Systems Ltd.
• Founders Award – Doug Kellough, Salmon’s Transfer Ltd.
• Distinguished Service Award – Henry Van Remortel, D’Arcy Moving & Storage

2006 ANNUAL GOLF TOURNAMENT – TUESDAY, SEPTEMBER 19

Cardinal Golf Club on Highway 9 (east of Highway 400 between Jane and Keele)

SUMMER ACTIVITY

Month	Referrals	Inquiries	Complaints	Website
	No. of moves referred to members	Consumer calls asking for validation of a mover	Consumer complaints about movers	Visits	Visitors
July 2006	221	182	32	13,300	4,800
August 2006	175	188	30	10,400	4,100

Website and telephone activity in the CAM office reflects the busy summer moving season that members have had. Discussions with members indicate that everyone is working at capacity, which is sometimes constrained by availability of workers. There does not seem to be a magic cure for this problem, but CAM is reviewing some opportunities in this area, including advertising for staff on the website. This has had some minor successes.