Movers' Edge, December, 2004


CAM’s 2004 Annual Conference promised to provide useful information on Performance and Profit to CAM members. And it delivered. All speakers were rated between very good and excellent. And this rating was extended to the open-forum sessions about the future of CAM and the Certified Canadian Mover Program.

Dr. Glenn Marshall gave attendees some useable tips on customer satisfaction. Rod Sherkin showed us new purchasing techniques that can be used by movers and suppliers alike. And in case you missed the presentation, all CAM members who want a 90-day free membership in can join between now and year-end at Greg Sathmary enlightened members on techniques for solving workers’ compensation woes and he followed up in a small seminar on Tuesday with a one-on-one problem-solving seminar. Chris Ferguson of Ontario’s Ministry of Consumer and Business Services laid out the direction his department is taking in consumer protection. John Murphy of General Motors showed members how to save thousands when you buy a truck and how to ensure it meets your needs.

Speakers’ contact information and presentations have been posted. Minutes of the Annual General Meeting will be posted shortly.


The membership elected a board and executive committee to lead CAM.

Executive Committee:
Chairman: Scott Hickling
Vice Chairman: Larry Rosenberg
Secretary/Treasurer: Rick Taylor
Past Chairman: Randy Hoyt

Howard Bigham (new)
Tom Filgiano
Martin LeDrew
Wayne Marshall
John Novak (new)


A gathering of 125 industry members enjoyed dinner and applauded our 2004 honorees:

  • Distinguished Service Award — DENIS FRAPPIER — AMJ Campbell Van Lines
  • Innovators Award — BILL GROSSMAN — Boyd Moving & Storage (accepted by Paul Sullivan)
  • Founders Award — PETER NAYLOR — Tippet Richardson


David Long dug some 25-year-old photos out of his basement. They are highlights from previous CAM conferences. As soon as we can, we’ll extract them from their frames, scan them and post the files to the website for your viewing.


There have been several requests by members to review the requirement for $250,000 of cargo insurance as one of CAM’s standards for membership. The board reviewed the level and it will stand as written.

Our three insurance-supplier members have all offered to assist members to obtain additional needed insurance at minimal rates. Contact the following for further information:

  • Chris Steer Insurance Brokers Ltd., Chris Steer
  • Dale & Morrow Insurance Limited, Tom Bunker
  • Ogilvy & Ogilvy Insurance Brokers, David Ogilvy


We are pleased to announce that CAM has negotiated a preferred rate of 2% on credit-card transactions with one of Canada’s leading credit-card processors. The arrangement includes debit-card processing, telephone deposits, wireless equipment and many other related services. You do not have to change banks to use this service. If you are looking for a better rate on your credit-card transactions, this is the place to look. Contact CAM for details.


The directors and staff of CAM wish our colleagues in the moving industry a happy and safe holiday season and a prosperous new year.

The CAM office will be closed from noon on December 24 to 9:00 am on January 3.