Benchmarking 101:
Your first step to profitability

• Conference flyer (pdf)
• Profit Enhancement Worksheet: Excel format 

MONDAY, NOVEMBER 16, 2009

9:00 – 4:30
Profit Enhancement Workshop – Measuring for Success
Kathi Barry Albertini
President and CEO, Management Growth Institute (MGI)
Presentation (pdf), Profit Enhancement Workshop (pdf), Workshop Results (pdf)

2009 Ninth Annual Awards Dinner 

TUESDAY, NOVEMBER 17, 2009

8:45 – 9:45
An Economic Outlook for the US, Canada and Provincial Economies
Paul Ferley
Assistant Chief Economist, Economics Department – Royal Bank of Canada
Presentation (pdf)

10:15 – 11:00
Trends in Corporate Relocation
Andrew Pierce
Sr. VP Global Alliance Management, Brookfield Global Relocation Services
Presentation (pdf)

11:00 – 12:00
Building Trust on the Internet
Milena M. Head
Associate Dean/Associate Professor of Information Systems,
McMaster University
Presentation (pdf)

1:00 – 2:00
Moving On – Succession Planning
Herb Huck, BBA, CA, CMA
Vice President, Advanced Marketing and Distributor Relationships,
RBC Life Insurance Company
Presentation (pdf)

2:00 – 3:00
Moving Canadian Forces Personnel
Jeff Steele
Director – Military Careers Support Services, National Defence Headquarters
Presentation (pdf)