Upcoming Education Events

 

The BBB offers hundreds of courses for you and your employees. Some have discounted pricing for BBB Accredited Businesses. Check out their BBB Learning course offerings.

 

Here are a couple of upcoming moving industry-related educational opportunities to check out:

April 2024

 

CAM Webinar: Is Long Distance Moving Right for My Moving Company?

When: Thursday, April 18, 2024

Time: 1:00 pm – 1:45 pm ET

Cost: Free to CAM Members!

Register here.

You’ve been doing local moves for several years now and are itching to expand your business. It’s not something that should just happen one day. There are multiple considerations that need to be considered. Join Peter McCullough, a 25 year veteran industry man and successful business coach as he discusses how to enter the long distance market strategically.

We will be chatting about new considerations including electronic logging devices, transportation compliance such as running authorities and IFTA, single trip permits and PRP plates when you run out of province, charging by weight and perhaps a change into larger hauling equipment.

This session has been designed specifically for smaller or independent moving companies who are interested in expansion. An informal presentation followed by discussion where your questions and concerns will be addressed.

 

May 2024

 

EV & Charging Expo 2024

When: Wednesday-Thursday, May 1-2, 2024

Where: Enercare Centre, Toronto, ON

Cost: 30% discount off the Expo Pass for CAM members (contact CAM).

More information; register.

This is a chance to network with the transportation industry as fleets begin their transition to zero-emissions vehicles, and also take away actionable insight from conference sessions, exhibit floor and ride and drive.

 

NEW Video Recordings

Here are a few recordings of past moving industry-related educational events to view:

• Webinar Recording - Fall in Love with AI – Simplifying AI and ChatGPT for Moving Companies - The International Association of Movers recently held an informative webinar on artificial intelligence in the moving world. In this one-hour webinar, panelists from around the world uncovered the mysteries of Artificial Intelligence (AI) and its impact on the moving industry and explored everything from basic AI concepts to practical applications of ChatGPT for moving companies. Thanks, IAM, for allowing us to share the link of the recording with our membership.
• Webinar Recording - Maximizing Efficiency and Customer Satisfaction: The Role of CRM Systems in Moving Companies - This recorded webinar will provide moving company owners with a comprehensive understanding of CRM (Customer Relationship Management) system basics and how using a Moving CRM can enhance customer satisfaction, improve operational efficiency, and empower data-driven decisions. Adarsh Dattani, CEO at Movegistics, and James Hatfield, CRO at LiveSwitch, a CAM member, outline best practices and practical strategies to transform your business.
• 5-Part Series - Moving America 2024 - 2025 - This is a recording of a 5-part series on what Americans expect from their moving experience. The 5 sessions include: why they move, how they find you, what they're willing to pay more for and services you should offer - sponsored by Supermove.
• Video podcast - Ins & Out of Commercial Moving - An episode of Humans of Moving features Thomas Anderson, VP Commercial Sales at RCS Moving - sponsored by Supermove.
• Video podcast - Cracking the Code to Social Media - An episode of Humans of Moving features Michelle Cordero, Head of Social Media at JK Moving - sponsored by Supermove.

 

CAM Education (members only)

These education resources are available to all active CAM members. Members will require a username and password to access them - these can be obtained from admin[at]mover.net.

• Canadian Professional Mover Course  (for registered students only) - here's a link to your Request to Register
• CAM Webinars and Essentials Training
• Training for Helpers Video
• Packing and Unpacking Videos
• Overseas Training Manual for Administrative Staff (as a pdf)

Other learning resources available for members only include:

• generic operational forms
• frequently asked questions
• business development articles that cover a range of topics, such as operational info, ELDs, HR topics, worklife, health & wellness, customer service advice, sales tips, marketing & promotion and online security, and
• business health & safety.

 

How To Guide

• A series of YouTube videos on how to wrap various items  (various sources)

 

Health & Safety

• Penske Safety Bulletin
• What Canadian employers need to know about cannabis at work (Ceridian HCM, Inc. at 1-800-729-7655 or ceridian.com) – March 2019 (pdf)
• WARNING: STAY (THE HELL) AWAY FROM OUR WORKERS! (excerpt from PMSA Newsletter, Moving Forward) – January 2019 (pdf)
• SafetyDriven (Trucking Safety Council of BC)
• Health Effects of Cannabis (Government of Canada) (pdf)
• Guide to violence prevention in the workplace – Government of Canada
• Proper Lifting Techniques for Movers – May 13, 2009 (pdf, members only)

 

Productivity & Customer Service

• A conversation about the complexities of moving seniors safely.  When older Canadians have to move - either closer to family, to get out of a large multi-level home to a one-level location, or require transitioning to a special care facility, amongst many other scenarios, the preparation for move day can be very stressful and challenging, especially if they have lived in their home for decades. Canadian Association of Movers President Nancy Irvine has a great conversation with CAM Member Brett Ford who specializes in seniors moves.  Discussion includes moving in general, what a mover does, the need for a "quarterback" to help manage the move, moving into long care homes and retirement homes and COVID considerations, and moving scams that target seniors.  Here's a 22-minute video on the complexities of moving seniors safely. This is time well-spent if your customer base includes older Canadians. - April 2, 2022

• Easy Digital Tools to Improve your Business Efficiency - TriGlobal May 4, 2020 
• Customer service: why you are doing it wrong and here is how you can improve! - TriGlobal April 21, 2020
• Working from home? Stay productive with these 6 tips! - TriGlobal March 27, 2020
• Negative reviews; the new positive - TriGlobal February 28 2019
• Online marketing doesn't always have to cost you - TriGlobal Feb 12 2019
• 5 Facts About the Power of Reviews - TriGlobal Jan 21 2019

 

Truck Tips

Thanks to Today's Trucking for these great how-to vidros for truck drivers.

• Truck Tips: How to check tractor-trailer brakes (video)
• Truck Tips: How to mark and measure brake adjustment (video)
• Truck Tips: How to couple and uncouple a trailer (video)
• Truck Tips: How to adjust 5th wheels and trailer bogeys (video)
• Truck Tips: How to set and adjust truck mirrors (video)
• Truck Tips: How to back up a tractor-trailer (video)

 

Other Resources

• movingEDU Education for Movers