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Always Verify a Mover's Credentials

CAM strongly urges consumers to do their due diligence before hiring a mover, as they would before purchasing any other major service. It's not like buying a pair of shoes. You are entrusting your entire lifelong belongings to someone you likely don't know.

To help avoid moving problems, CAM recommends that you contact the Better Business Bureau or the Canadian Association of Movers member directory to confirm that your mover is a trusted and reliable company.

You can also check the Ontario Government's Consumer Beware List: Ontario Ministry of Government & Consumer Services. 

Here's a joint CAM/BBB press release as a caution to consumers, particularly during the COVID-19 crisis: Make the Right Move During the Pandemic (April 15, 2020).

Document

BBB-CAM_Hiring_a_Mover_Press_Release_2020.pdf

 

Always Verify a Claim About CAM Membership

Fraudulent Use of CAM Logo and/or Implied Relationship with CAM

The following companies have implied a relationship with the Canadian Association of Movers, either by displaying the CAM/ACD logo on their websites or by suggesting that they are CAM members or CAM-certified. These companies are NOT CAM members and we recommend that you carefully check their claims. Always verify the mover's credentials before hiring them.

• By Design Commercial Moving Solutions Inc.(Ontario)
• A number of companies in the Montreal area are fraudulently displaying the CAM logo on their websites and/or claiming ACD/CAM membership but are NOT CAM members. Here is one of them:
  • EBL Déménagement.
• Niagara Moving & Storage Inc. (Niagara Falls, Ontario)
• Ali Movers (Toronto, ON)

 

August 10, 2022 - Ezine The Daily Tribute has posted false information indicating that "High-Level Movers is a Canadian Association of Movers (CAM) member. This membership shows that they adhere to professional industry standards for moving services in Calgary."  This company is not a CAM member and the professionalism of their services is unknown to CAM.  We urge you to do your research and verify the identity and reputation of the mover before you hire them.

June 9, 2022 - Oskaloosa First Presbyterian posted false information indicating that "A-ZIP Movers...in London, Ontario...are accredited members of the Canadian Association of Movers (CAM)". This company has not been accredited by CAM and is not a CAM member.  CAM confirms that AMJ Campbell Van Lines and Sprint Moving Service, both in London, ON and also mentioned in the article, are both certified moving companies and members of CAM.  We urge you to do your research and verify the identity and reputation of the mover before you hire them.

 

Always Verify a Displayed Brand

Rogue operations often use reputable company brand names in their online listings and ads. Consumers are being led to believe they've hired a professional brand name moving company but another company shows up on moving day, when the consumer has no choice but to proceed with the transaction. The experience usually ends up with the consumer's goods being held hostage for more money, delivery delays, and losses or damage to treasured possessions.

Always verify a mover's stated affiliations before you hire them.

Read CAM's press release Canadian Association of Movers Warns Public about Brand Hijackings (PDF 24Jan2017). Here's an article out of the United States about this same problem (January 12, 2018).

**new** January 29, 2024 - Let's Get Moving - Winnipeg is not a CAM member but is displaying the CAM logo on its promotional tools and declaring themselves to be a CAM member.  CAM strongly urges consumers to verify the company's relationship with CAM before hiring them.

**new** January 2, 2024 - Let's Get Moving - Regina is not a CAM member but is displaying the CAM logo on its promotional tools and declaring themselves to be a CAM member.  CAM strongly urges consumers to verify the company's relationship with CAM before hiring them.

May 24, 2022 - A company known as Stallion Packers & Movers, also as Fortune Packers & Movers, has been infringing on the identity of reputable CAM member Stallion Movers Inc. (Kitchener, ON).  Neither Stallion Packers & Movers nor Fortune Packers & Movers are a certified professional mover member of the Canadian Association of Movers. CAM strongly urges consumers to verify the identity and reputation of the company they plan to engage before hiring them.

TWO MEN AND A TRUCK® is a professional moving and storage company operating in Canada from Alberta to Nova Scotia with the exception of the province of Quebec. They are members in good standing with CAM. There are organizations that are piggy-backing on the solid reputation of TWO MEN AND A TRUCK®. Always verify the credentials of your mover before hiring them.

• A company named Two Men and A Truck Moving Services LTD operating in the Chatham ON area is passing themselves off as reputable CAM member TWO MEN AND A TRUCK® .  That company is not a CAM member and is infringing on the brand of TWO MEN AND A TRUCK®. 
• 2 Men and a Truck is a company in the Niagara, ON area that is misrepresenting themselves as, and using the images of, TWO MEN AND A TRUCK® Niagara which is a reputable CAM member.  Consumers should verify the identity of that company before hiring them.2 Men and a Truck is a company in the Niagara, ON area that is misrepresenting themselves as, and using the images of, TWO MEN AND A TRUCK® Niagara which is a reputable CAM member.  Consumers should verify the identity of that company before hiring them.
• Two Guys and a Truck operating in Edmonton, AB is falsely using the image of a TWO MEN AND A TRUCK® truck in their promotion. Two Guys and a Truck is not the same company as TWO MEN AND A TRUCK® which is a reputable CAM member.  (April 30, 2021)
• Apollo Moving operating out of Mississauga ON, is claiming to be a subcontractor of TWO MEN AND A TRUCK®.  TWO MEN AND A TRUCK® never subcontract out their work and remind their customers and potential customers to check with your representative if you suspect something odd or are confused about the "mover" who is at your doorstep. (July 3, 2020)
• CAM has been advised by a number or unsuspecting consumers that they inadvertently contracted with TWO MEN AND A MOVING TRUCK due to the similarity in names. This company is not associated with TWO MEN AND A TRUCK® nor are they a member of the Canadian Association of Movers.
• Two Men Trucks Moving Company – Toronto, ON is not TWO MEN AND A TRUCK® which is a reputable CAM member. Please see the attached PDF.
• The images and logos of TWO MEN AND A TRUCK® and other companies in the Halifax area have been hijacked by Smart Moves (aka Smart Movers & Packers) in their ads on Kijiji. TWO MEN AND A TRUCK® is a reputable CAM member and has no relationship with this other company.
• A local organization in the Hamilton/Halton, ON area is representing themselves as TWO MEN AND A TRUCK® which is a reputable CAM member. Always verify the credentials of your mover before hiring them.
• An organization operating in the Toronto area is using the name of the reputable mover TWO MEN AND A TRUCK®. The company in this ad is NOT CAM member TWO MEN AND A TRUCK®.
• Another organization operating in the Toronto area is using an adaptation of the name of the reputable mover TWO MEN AND A TRUCK®. The company in this image is NOT CAM member TWO MEN AND A TRUCK®.

Phillips Family Moving & Delivery (Deer Park, NY) is NOT a CAM member. However, they are using an old logo of CAM member Phillips Moving & Storage (Toronto, ON), as well as falsely displaying affiliation with North American Van Lines. Phillips Moving & Storage (Toronto, ON) is a reputable and professional company and a long-standing CAM member. Always verify the credentials of your mover before hiring them.