Verify the Mover's Credentials
CAM strongly urges consumers to do their due diligence before hiring a mover, as they would before purchasing any other major service. It's not like buying a pair of shoes. You are entrusting your entire lifelong belongings to someone you likely don't know.
To help avoid moving problems, CAM recommends that you contact the Better Business Bureau or the Canadian Association of Movers member directory to confirm that your mover is a trusted and reliable company.
You can also check the Ontario Government's Consumer Beware List: Ontario Ministry of Government & Consumer Services.
Here's a joint CAM/BBB press release as a caution to consumers, particularly during the COVID-19 crisis: Make the Right Move During the Pandemic (April 15, 2020).
Protect Yourself From Rogue Movers
Infographic courtesy of Cassidy's Transport and Storage (Ottawa, ON)
Fraudulent Use of CAM Logo and/or Implied Relationship with CAM
The following companies have implied a relationship with the Canadian Association of Movers, either by displaying the CAM/ACD logo on their websites or by suggesting that they are CAM members or CAM-certified. These companies are NOT CAM members and we recommend that you carefully check their claims.
- A number of companies in the Montreal area are fraudulently displaying the CAM logo on their websites and are NOT CAM members. Here are 2 of them: Montreal Movers Group and West Island Movers. Always verify the mover's credentials before hiring them.
- Niagara Moving & Storage Inc. (Niagara Falls, Ontario)
- Ali Movers (Toronto, ON)
Rogue operations often use reputable company brand names in their online listings and ads. Consumers are being led to believe they've hired a professional brand name moving company but another company shows up on moving day, when the consumer has no choice but to proceed with the transaction. The experience usually ends up with the consumer's goods being held hostage for more money, delivery delays, and losses or damage to treasured possessions.
Always verify a mover's stated affiliations before you hire them.
Read CAM's press release Canadian Association of Movers Warns Public about Brand Hijackings (PDF 24Jan2017). Here's an article out of the United States about this same problem (January 12, 2018).
TWO MEN AND A TRUCK® is a professional moving and storage company operating in Canada from Alberta to Nova Scotia with the exception of the province of Quebec. They are members in good standing with CAM. There are organizations that are piggy-backing on the solid reputation of TWO MEN AND A TRUCK®. Always verify the credentials of your mover before hiring them.
- *new* July 3 2020 - Apollo Moving operating out of Mississauga ON, is claiming to be a subcontractor of TWO MEN AND A TRUCK®. TWO MEN AND A TRUCK® never subcontract out their work and remind their customers and potential customers to check with your representative if you suspect something odd or are confused about the "mover" who is at your doorstep.
- CAM has been advised by a number or unsuspecting consumers that they inadvertently contracted with TWO MEN AND A MOVING TRUCK due to the similarity in names. This company is not associated with TWO MEN AND A TRUCK® nor are they a member of the Canadian Association of Movers.
- Two Men Trucks Moving Company – Toronto, ON is not TWO MEN AND A TRUCK® which is a reputable CAM member. Please see the attached PDF.
- The images and logos of TWO MEN AND A TRUCK® and other companies in the Halifax area have been hijacked by Smart Moves (aka Smart Movers & Packers) in their ads on Kijiji. TWO MEN AND A TRUCK® is a reputable CAM member and has no relationship with this other company.
- A local organization in the Hamilton/Halton, ON area is representing themselves as TWO MEN AND A TRUCK® which is a reputable CAM member. Always verify the credentials of your mover before hiring them.
- An organization operating in the Toronto area is using the name of the reputable mover TWO MEN AND A TRUCK®. The company in this ad is NOT CAM member TWO MEN AND A TRUCK®.
- Another organization operating in the Toronto area is using an adaptation of the name of the reputable mover TWO MEN AND A TRUCK®. The company in this image is NOT CAM member TWO MEN AND A TRUCK®.
Phillips Family Moving & Delivery (Deer Park, NY) is NOT a CAM member. However, they are using an old logo of CAM member Phillips Moving & Storage (Toronto, ON), as well as falsely displaying affiliation with North American Van Lines. Phillips Moving & Storage (Toronto, ON) is a reputable and professional company and a long-standing CAM member. Always verify the credentials of your mover before hiring them.
*new* August 7, 2020 - Global News "Go through all the last minute documentation" Toronto couple warn" Toronto couple's possessions get held hostage as they get scammed with a bill that was 605% over the estimated contract. Moving company: Moonstar Vanlines aka as Greenway Moving.
Universal Moving & Storage Inc. of 506 Turnbridge Road in Mississauga ON L5B 3M3 has been providing fraudulent insurance paperwork to their clients stating that they are currently insured by McLean Hallmark Insurance Group Ltd. (now known as NFP Canada). NFP Canada confirms that Universal Moving & Storage is NOT insured by them. Consumers are urged to carefully check this company’s claims.