The Canadian Association of Movers is interested in hearing about your moving experience. Maybe your move didn't go as well as expected, with lost or damaged goods, late delivery and a higher cost than quoted.
You can register a complaint here about a moving company with CAM. If the mover is a CAM member, we will try to facilitate a resolution. If the mover is not a CAM member, we're sorry but CAM will not get directly involved in the situation.
Before you register a complaint with CAM, please read this.
The Canadian Association of Movers (CAM) is a non-profit trade association that does not dispense legal advice. Any ideas, concepts, or theories that are discussed should be reviewed by your own legal counsel.
As CAM is not a government agency, we do not have the authority to order refunds or reimbursements for damages, force a settlement or to demand any type of compensatory payment from your mover. Although our members have agreed to meet our standards set out in our code of ethics, this does not represent a guarantee by CAM of their performance; however, we have the option to remove movers from our membership that no longer meet our standards.
About Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to respond to your correspondence. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. To review our whole PIPEDA policy, click here.
Important! Consumers are facing delays and additional costs
The moving industry is under tremendous pressure this moving season with unprecedented demand, challenges with accessing moving materials (due to supply chain delays) and, like every industry in the world, labour shortages. You may not be able to book a credible moving company on a specific date. CAM recommends that you book your mover early and remain in contact with your chosen moving company on a regular basis so you can be apprised of any changes to your moving plan.