The Canadian Association of Movers is interested in hearing about your moving experience. Maybe your move didn't go as well as expected, with lost or damaged goods, late delivery and a higher cost than quoted.

You can register a complaint here about a moving company with CAM. If the mover is a CAM member, we will try to facilitate a resolution by encouraging communications between you and the mover. If the mover is not a CAM member, we're sorry but CAM will not get directly involved in the situation.

Before you register a complaint with CAM, please read this.

The Canadian Association of Movers (CAM) is a non-profit trade association that does not dispense legal advice. Any ideas, concepts, or theories that are discussed should be reviewed by your own legal counsel.

As CAM is not a government agency, we do not have the authority to order refunds or reimbursements for damages, force a settlement or to demand any type of compensatory payment from your mover. Although our members have agreed to meet our standards set out in our code of ethics, this does not represent a guarantee by CAM of their performance; however, we have the option to remove movers from our membership that no longer meet our standards.

About Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to respond to your correspondence. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. To review our whole PIPEDA policy, click here.


Important Points Consumers Should Know Before Making Complaints to CAM

  • Your booking agent (the moving company you booked your move with) is your primary contact for questions about your move and any issues you have, including complaints and claims.  For example, if you are moving from Ireland to Canada and you've booked your move through an Irish company, you must address your issues through the Irish company.

  • Labour demands and supply issues (including international shipping containers) often cause delivery schedule changes (mostly delays), as well as unexpected temporary storage requirements - all of these can result in additional costs and changes in plans that consumers will have to bear, possibly without any notice.  CAM recommends that you keep an open dialogue with your mover throughout your relocation, and to get any anticipated changes to your costs in writing.