News Stories & Info Items

News Stories and Info Items
News Stories & Info Items

From time to time, moving horror stories hit the news. CAM posts these media stories to help educate consumers about the pitfalls and extreme tactics that the rogue element will use against uninformed consumers. It doesn't matter if it's in the USA or Canada, they scheme the same.

It truly is your responsibility to know who's moving you and all of your worldly possessions.

Here are a few of the more recent stories.

Various police services are now involved in the recent Toronto Police Service investigations into a group of Toronto-based moving scam operators. Read about the investigations, media stories and victim advice here. (2022)


*new* June 28, 2022 - Canadian Association of Movers Warns of the Increase in Moving Scams

“CAM has seen an increase in the number of incidents in which consumers are being victimized by rogue operations who call themselves movers,” says Nancy Irvine, President of the Canadian Association of Movers. “This trend has skyrocketed in the past few years, during the pandemic, with opportunistic, faceless scammers capitalizing on the new trend in which 90% of consumers go online to source their services,” she continues. Read the full press release below.


December 17, 2021 - 'Lost the good memories': Calgary couple details 'horrible' experience with moving company

Understand your moving protection before you move!

A couple who moved to Calgary from Regina in the summer lost everything after a Canada’s Leading Van Lines (CLVL) truck  carrying their belongings caught fire during transport.  The couple claims the insurance company, Claimspro, was not cooperative and ultimately told them the moving company’s insurance wouldn’t cover the damage and loss and that they should file with their home insurance provider and still pay for their move upfront - even though the service didn't happen.   Read more of the CTV Calgary report here.


December 6, 2021 - Toronto police issue warning of online moving scam

The Toronto Police Service has issued a warning over an online moving scam after multiple victims came forward reporting being asked to pay hundreds of dollars more.  Check out the CityNews report here.


October 8, 2021 -  Police would like to warn the public about concerns related to the hiring of companies to move you between properties.

Since September 2021, there were five incidents in the Ajax/Pickering area in which police were called to a dispute between members of the public and employees of moving companies. In each instance, the citizen reported entering into a contact with a predetermined and written quoted price to complete the move of their possessions between properties. After their possessions were loaded on the moving truck the employees demanding additional funds to complete the move. The demand came with the threat to unload the truck where it was. In one case the citizen refused to pay the additional amount and their possessions were unloaded onto the parking lot of a gas station.

Consumers must always be vigilant when entering into a contract (may it be verbal or written). Ensure you fully understand the meaning of the contract wording and determine the true cost before signing. Moving residences is stressful enough.

The Ontario Ministry of Government and Consumer Services provides consumer protection tips and file complainants at

See the original press release here.


  • May 17, 2021 - BBB Press Release: Relocating from West to East? Beware of moving scams. In 2020, an unprecedented number of moving scams surfaced. The COVID-19 pandemic brought many challenges as movers couldn’t go into homes to verify shipment sizes - and scammers have used this to their advantage. Fraudulent moving companies have been identified and are purposely underestimating moving quotes for consumers who were inquiring online or by phone. These scams are particularly prevalent in cross-provincial moves from Ontario to the Atlantic Provinces. Read more below.

If you are still not convinced that you need to research your mover, then read more.