The Canadian Association of Movers (CAM) may be able to assist in resolving a problem you are having with a moving company.
CAM is a not-for-profit non-regulatory trade association. CAM members are not rogue operations – they are certified by CAM as reputable, professional moving services. If the mover involved is a CAM member, CAM will act upon the complaint. Following CAM's complaint resolution process, a complaint about a CAM member must be submitted to CAM in writing.
If the mover is NOT a CAM member, CAM will NOT contact the mover, but will recommend some possible options such as contacting:
- the government consumer protection agency in the province where the mover is located,
- the Better Business Bureau in the province where the mover is located
- your local government representative,
- small claims court,
- a lawyer, the police, Crime Stoppers, Canadian Anti-Fraud Centre,
- Canada Revenue Agency, in the case of cash-only transactions
- or the local media.
Let the mover know that you will be contacting these agencies.
Before registering a complaint with CAM, please ensure that you:
- have reviewed your paperwork closely – your contract, bill of lading, receipt, etc., especially the fine print.
- have filed a complaint and/or claim with your mover.
Understand that complaint-handling can take some time.
After you review your paperwork and talk to the mover, you may then register a complaint regarding a recent move with CAM. The complaint should be registered by the person whose goods were moved.