May is Moving Month

For many years, the Canadian Association of Movers and the Better Business Bureau have worked together to inform Canadians about the importance of hiring a trusted moving company.



*May 2021 Campaign

This spring may your move be smooth

May 3, 2021 - May is Moving Month at Better Business Bureau and the Canadian Association of Movers.  


Moving can also be one of the most stressful events in one’s life. Add in a public health crisis this stress can seem monumental and overwhelming. That’s why BBB together with CAM are providing consumers with information on how to make their move - smooth.

“The spring months are typically the busiest time to arrange for your summer move,” says Mary O’Sullivan-Andersen, president and CEO of BBB Serving Southern Alberta and East Kootenay. “That’s why we are proudly working in partnership with the Canadian Association of Movers to get the word out about how to hire a reputable mover that will deliver your household goods under the terms as outlined.”

She adds, "Unfortunately there are unscrupulous operators that are ready to take advantage of consumers who are under stress. Take your time to find a company with a solid reputation.”

Nancy Irvine, president of the Canadian Association of Movers says the key to a less stressful move is research. “We urge consumers to do their due diligence before hiring a mover,” she says. “When trusting all of your belongings to someone, it’s worth doing the background work by
researching your mover to avoid future heartache.”

She adds, “The pandemic dictates that everyone considering a move this spring take extra precautions in terms of health and safety. We have developed this help sheet to assist consumers:  Help Sheet: How to Pack Up Your House and Move Safely During Coronavirus

BBB and CAM also encourage consumers to be mindful of these moving misfortunes:

Fly-by-night movers: Movers show up in an unmarked rental truck rather than a clearly marked company-owned fleet truck and take off with your possessions. Only when you have arrived at your new residence do you discover your things didn't make the journey with you. Most professional movers wear uniforms, undergo background checks and will provide complete paperwork with an order number for tracking purposes.


Holding your belongings hostage: The move seems to be going smoothly, until you arrive at your new home and the movers demand more money before releasing your things from storage. 


Conniving Contractors: Movers who try and gain the trust of clients and persuade them that there is no need for a written contract. If something goes wrong during the move, the contractor denies all responsibility, leaving you on the hook for costs and damages. Or, the contractor demands more money, claiming the higher price was verbally agreed to before moving.

When searching for the right mover, BBB and CAM suggest checking out the company's rating with BBB and standing with CAM. BBB and CAM provide trustworthy and relevant information about moving companies and contractors.


*2021 Podcasts and other interesting articles

*new* May 17, 2021 - BBB Press Release: Relocating from West to East? Beware of moving scams. In 2020, an unprecedented number of moving scams surfaced. The COVID-19 pandemic brought many challenges as movers couldn’t go into homes to verify shipment sizes - and scammers have used this to their advantage. Fraudulent moving companies have been identified and are purposely underestimating moving quotes for consumers who were inquiring online or by phone. These scams are particularly prevalent in cross-provincial moves from Ontario to the Atlantic Provinces. Read more below.

*new* May 14, 2021 - Calgary Real Estate News: Moving month: how to choose a mover and avoid common scams. Liam McQuillan, general manager of BBB-accredited Highland Moving and Storage in Calgary, says it’s been an unusual year for the industry. He warns that “anybody with a truck” can post an ad on Kijiji and give a cheap moving estimate without even seeing your goods. That often means damaged or missing goods and zero accountability from the “mover,” or seeing an $800 quoted price balloon to $2,400 before delivery.

*new* May 12, 2021 - Don't be left in the dark while finding a reliable mover. May is Moving Month and the Better Business Bureau wants to make sure you're not left in the dark when it comes to finding a reputable mover. "We urge consumers to do their due diligence before hiring a mover," said president of the Canadian Association of Movers Nancy Irvine. "When trusting all of your belongings to someone, it’s worth doing the background work by researching your mover to avoid future heartache."

*new* May 9, 2021 - WHNT News19 posted National Moving Month: Hire A Professional Mover You Can Trust. The Better Business Bureau offers tips on preparing for a move, finding a trustworthy moving company, and avoiding scams.

*new* May 5, 2021 - Canadian Fraud News Inc. also posted the Tips for moving safely during the pandemic, originally issued by My Cowichan Valley Now (May 4, 2021). The Canadian Association of Movers (CAM) and the Better Business Bureau (BBB) have begun a collaborative effort to ensure consumers know how to safely pack up and move during the COVID-19 pandemic.




May 15, 2021 Ask BBB Podcast – (21’3”) Topics include: conducting your move during COVID-19 and additional costs, what other work movers are doing during COVID-19 and a compelling interview with Jenny Wilcockson, organizer of the Facebook Group Scam Moving Company Victim Support Group.

May 8, 2021Ask BBB Podcast – (10'34") Topics include:  reviewing finding a mover, the difference between long distance and local moving, and the moving contract.

May 1, 2021Ask BBB Podcast – (10' 40") Topics include:  #MayIsMovingMonth with the #BetterBusinessBureau; who and what is #CanadianAssociationofMovers; how do you choose your mover; when to book your move; and how the moving scam works.


May 16, 2020 - Topics include: the pandemic, scam movers and general moving tips. Listen to what they discussed.

Audio file

May 2020 Campaign: Make the Right Move During the Pandemic

Better Business Bureau (BBB) and the Canadian Association of Movers (CAM) provide tips for hiring a mover


*And More


Click here for more BBB resources.


General Moving Information can be found here


To Find a Trusted and Reliable Mover from CAM, click here


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May is Moving Month